Current Openings

Front Desk Executive in Gym / Fitness Center

The main functions of the post holder are:

• Provide exceptional customer service experience to all members, non-members and users of the facility
• Enrolling new members and assisting current members with their queries
• Greeting members and users of the gym as they come through reception
• Checking in members and verifying memberships
• Registering prospective members and guiding them to the correct person
• Providing information on classes and availability
• Handling questions about cancellation of membership
• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
• Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
• Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift
• Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
• Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
• Handling telephone enquiries, recording messages from incoming calls and transferring calls
• Maintaining a clean and tidy environment, both behind and in front of the counter
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager

Additional

• Committed to working within a framework that encourages equality of opportunity and diversity
• Supportive of the Aims and Purposes of Smart Gyms
• Ability to attend work during evenings and weekends.
• Committed to ensuring the safety or members and guests at all times
• Uphold safe and efficient workplace policies and practices
• Undertake supervision and training
• Maintain records, and compile monitoring data as requested

Qualifications

Excellent in communication, Good in English.